Privacy Policy

1. Information We Collect

We collect information that is necessary to provide you with our junk removal and hauling services. This may include:

• Contact Details: Your name, service address, email address, and phone number.
• Service Information: Details regarding the services you request from us.
• Mobile Information: If you communicate with us via text message, we collect your mobile phone number and the contents of your messages.
• Payment Details: To process payments for our services, we utilize a secure, external payment processing service. We do not store your full credit card or bank account information on our servers.

2. How We Use Your Information

We use the information we collect strictly for the purpose of conducting our business and providing you with excellent service. These purposes include:

• Providing, operating, and maintaining our services.
• Responding to your service requests, inquiries, and scheduling.
• Sending you essential communications related to your service appointment.
• Processing transactions for our services.
• Improving the quality and efficiency of our service delivery.
• Complying with any applicable legal requirements.

3. Disclosure of Your Information

We do not sell your personal information. Your personal information is not disclosed to other companies for marketing or promotional purposes.

We may engage subcontractors to perform essential support functions, such as customer service or operational assistance. Any subcontractor we use is contractually bound to protect the confidentiality of your information and is prohibited from using it for any purpose other than providing the contracted service.

To facilitate our text messaging communications with you, we use messaging service providers and aggregators.

4. Mobile and Text Message Information Policy

We are committed to the privacy of your mobile information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any parties, excluding aggregators and providers of the Text Message services necessary to transmit your messages.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use secure methods for data handling and storage to protect your information from unauthorized access, alteration, or destruction.

6. Your Data Rights

You have the right to request access to the personal data we hold about you and to ask that your personal data be corrected or deleted. To make such a request, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and indicate the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us.